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| Answers |
Pre-Sales
Questions
- Is there a minimum time
contract/commitment?
Not at all. You can pay monthly, quarterly, or yearly. You
can also cancel at any time.
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- How soon will my account be set up
and ready for use?
Account orders are placed in a queue and are processed in
the order in which they are received. Your site can be
uploaded to our servers as soon as your domain name
resolves to our server dns, usually within 24-48 hours.
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- Do I have access to update my site
24 hours a day?
Absolutely. Whether you're a day person or a night owl,
your site is available for you to update.
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- Can you register a domain name for
me? Can you set up domains other than .com, .org, and
.net?
We can register .com, .org, and .net names for $25/year,
with you as the registrant. We can also assist with
registering other domains, as well (fees for registering
other domains will vary by country). Please contact our
sales department if you require assistance in registering
other domain types.
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- Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a
pmxhosting.com customer, you are not completely satisfied
with any of our services, we will cancel your account and
refund your money for that month's service.
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- I see some hosts offering
"unlimited bandwidth". Why don't you offer this?
Technically speaking, there is no such thing as
"unlimited bandwidth." Someone has to pay for
the traffic somewhere - and if you check the fine print of
some service agreements from companies who claim to offer
unlimited bandwidth, you'll probably find that they do
charge for traffic over a certain amount. We dispense with
the fine print.
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- Do you host Adult sites, warez sites
or sites containing illegal material?
No. Please see our Acceptable
Use Policy for policies regarding this.
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- Is my site backed up and how often?
It is the clients responsibility to do all back ups of
their site. If, in the unfortunate event, something
happens to your files, it is your responsibility to have a
local copy of your files. We are NOT held liable in any
way for any files, money, time, effort, etc... lost due to
this unfortunate event. Furthermore, if your files are
lost, we will attempt to restore them as a gesture of good
faith, but make no promises what so ever about whether the
files will be brought back successfully or not. Again,
back ups are the client's responsibility.
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- How fast are your connections?
Our servers are located in the Network Access Corporation
(NAC) Network Operations Center (NOC) in Dallas, Texas.
The network is monitored around the clock. NAC offers 15
diverse OC3 and DS3 connections to multiple backbones.
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- What are your server specifications?
Current servers are dual 1 GHz Intel PIII machines with
512MB to 1GHz of RAM.
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Technical
Questions
- I changed my control panel password
and now I can't get in.
Passwords are case sensitive and are limited to 8
characters. If you entered a password longer than 8
characters please try entering the first 8 characters when
logging into your control panel.
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- How do I get my email?
If you're familiar with your email client's setup, use the
following information to retrieve email from your POP
account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
* set SMTP authorization within your email program to
have the server authenticate you as a registered account
holder.
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- I want to get started right away,
but my domain name hasn't transferred/isn't in the
database yet. How do I do it?
After your domain is fully propagated through the system,
you can upload to yourdomain.com via FTP or FrontPage
Extensions.
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- What is the path to perl?
#!/usr/bin/perl
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- Where should I put CGI scripts for
my domain?
All CGI scripts should be uploaded to the cgi-bin folder,
for your domain. Be sure to follow the instructions for
the script you are uploading regarding setting permissions
on the files and folders you create, as they vary from
script to script
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- I uploaded my files, but I don't see
my page?
If our default "Welcome to the Future home of",
index.html, has not been replaced by another index page,
then anyone going to domainname.com will still see that
page instead of some other home page. This is the order in
which the web server looks for a page to put up as the
"home" page: >DirectoryIndex: index.html,
index.shtml Just delete the index.html file and
anything after it in this list will then come up
automatically. Notice that "home.htm" is NOT on
the list and so will not show up as your home page. You
would need to rename it.
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Account
and Billing Questions
- Can I upgrade my plan or features
later?
You can purchase new or expanded features, or upgrade to a
new plan. There is no set up fee for upgrading.
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- How can I change my account or
billing information?
If you need to update your account or billing information
please contact us here: Account
Maintenance
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- What happens if I go over the
bandwidth limit for my account?
If you exceed the bandwidth limit for your account the
overage amount will be automatically billed at a rate of
$5 per gigabyte per month.
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- What is the cost for additional
features?
You can add additional features to the plan that you
signed up for. Below are the rates for some commonly added
features.
Disk space - $2 per 20MB per month.
POP 3 email address - $1 per address per month. If you
need multiple addresses added please contact us for bulk
rates.
Bandwidth - $5 per gigabyte per month
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- How do I cancel my Account?
You can cancel your account at any time by using our CONTACT FORM. There are no cancellation
fees, and no notice is required. Any fees paid to that
point are non-refundable, unless cancellation is made
within 30 days of opening the account. Please see our Acceptable
Use Policy for further information.
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- What about billing and over due
policies?
Accounts will be given a grace period of 7 days, if
payment is not received within the grace period your
account will be deleted from our servers.
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